Cancellation Policy

This policy applies once your stay is booked and paid. Enquiries that were never confirmed are not charged and need no cancellation.

To cancel, email [email protected] with your name and stay dates. The cancellation date is the day we receive your written notice (South Africa time).

• 3 days or more before check-in: 100% refund of amounts paid for the stay.
• Less than 3 days before check-in: 50% refund of amounts paid for the stay.

There is no cleaning fee, so nothing extra is deducted from a refund.

If we must cancel a confirmed booking for reasons not within our control — for example if the property is unavailable due to damage — you will receive a full 100% refund of amounts paid. We will notify you as soon as reasonably possible.

Approved refunds are returned to the original payment method (including Paystack where used) within 7 to 14 business days after we confirm the cancellation. Bank or card processing times may add a few extra days before funds appear in your account.

Requests to change dates are treated on an individual basis. We will try to accommodate date changes as best we can and will advise you when you make such a request. If we are not able to accommodate the date change and you cancel your booking, the cancellation fees above apply.

Events beyond reasonable control (severe weather, government restrictions, or similar) may affect arrival. We will discuss options in good faith — such as rebooking or a partial credit — but are not obliged to refund beyond this policy unless required by law.

Stays are also subject to our Terms & Conditions and Privacy Policy.